transforming technical experts into entrepreneurs

telephone skills

OUTCOMES from thIS course

  1. A process for excellent customer care
  2. A comfortable call process for contacting 'strangers' and building business relationships using the telephone
  3. A tailored 'script' for you to start using with clients and potential clients (also useful for networking events) 
  4. A toolkit of useful phrases and techniques for you increase your confidence on the phone 



  • Fears and misconceptions - what are 'ethical telephone skills'?
  • How to be compliant under GDPR (General Data Protection Regulation)
  • Creating a call process
  • How to approach the first call
  • How to speak with the 'decision maker'
  • Dealing with 'objections'
  • Live practice with immediate helpful 1-2-1 feedback